1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
I originally bought the 3 maxi pack because my daughter wanted one for her and her daughter so I got the third for myself, OMG it is the greatest brush I have ever had, I loved it so much I got the sensory pack with the unicorn hair towels and 2 brushes so I could put the small one in the car but it ended up in my swimming bag and one for my daughter-in-Law but have now decided I need a maxi brush for my swim bag and the small one will go back to the car… I highly recommend you do you and your head a favour and get these brushes, your scalp will thank you for it..
love the brush and towel
The brush is amazing love it. The hair towel I find a bit bulky but dose the job.
I was pleasantly surprised that the brush has lived up the expectation and raves from friends. Thank you
Hair brushing used to be sooooo difficult. My daughters with sensory issues both hate it. My NDIS provider purchased one of these for me and and it works so well. My 7 year old now wants her hair brushed only by this brush. I am thinking of buying another one. The normal ones we have can all go in the bin.
I just love these brushes. I can use them on my very coarse, thick, frizzy coloured hair and it never hurts.
OMG. This is the best detangler brush I have ever used. When I used it for the first time firstly on my daughter’s long thick hair we both fell in love with it. “No screams”. I was a little sceptical when I purchased thinking it couldn’t be as good as it looked. I was pleasantly surprised and will now need to buy my daughter one so I can keep mine!!!!!
I have long fine hair that tangles easily. This brush is magical how easily it slides through my wet hair! I love the hair towel for drying my damp hair as well.
My daughter and I loved our brushes so much that I jumped online to order another 2 for my mum and my best friend... EVERYONE should have one of these AMAZING brushes!!!
No more hassles when I ask my daughter to brush her hair
Bought it to use on my own hair, which goes down to mid back. I don’t think I’ve ever passed a brush from scalp to roots in one brush stroke (unless I’ve brushed my hair for a while first) but first stroke all the way through! I bought the 2 different brush kit, with the hair towels. I prefer the palm brush as it gives more scratch to the scalp than the maxi brush. The towels are awesome and long enough for my hair too.
This brush is amazing. My daughter hated getting her hair brushed, there would always be tears and tantrums when it came time to brush her hair. Not with the ugly swan brush, it actually does what it says it does and hair brushing has become a much nicer, quieter time that my daughter actually enjoys!!
Finally a product that is what it says it is!!!!
My daughter has extremely long hair and we have bought several brushes and towels to try and get it try and also to brush her hair without problem.
Ugly swan has finally delivered a product that does this.
The brush is soft and gets out all the knots without any issues.
The towel sits correctly on the head and doesn’t fall and actually does take the moisture away.
Very very happy and pleased with these products.
The packaging and branding is also very impressive.
Wow what a fantastic find!! Morning hair brushing is a breeze for little ones and I. Seamless brush through and kids love it! No hair pulls from the brush and do easy to use, leaves hair smooth and tame. Also the unicorn hair towels are great to soak up the water and you can either air dry after or a quick blow dry. Especially through winter is handy one of the best purchases I've made this year. Good investment
My daughter has crazy thick hair, brushing is a nightmare for both of us.. I can not believe how much this brush has helped, we don’t even need detangling spray now!
To be completely honest I couldn’t dislike this brush any more then I do. I was soo excited to receive them and read so many reviews and even watched videos and had all the faith that this would help my curly girls hair. It definitely didn’t Do as it says and actually made her hair even more frizzy then it already is when I brush it. Her hair also didn’t curl as it usually does after using this brush. I couldn’t even pull the brush through her hair comfortably after removing the tangles. I’m beyond disappointed considering the amount I paid for a hair brush and I’m now still using my $10 one that does a better job. I wish I saw a review like this one before I wasted my money, I do understand but I’m also very upset that there is no form of a return/refund policy in place. For the quality of the brushes I wouldn’t say they’re even nearly worth the amount they’re priced either.
My 19 year old sensory child went from ARGHHHH!!!!!!!!!!
joy oh joy!!
Quite simply the best hairbrush for little girls with curly hair, it’s amazing. Every morning my little girl would be on the verge of tears as I brushed her hair and styled it for school. Now, the morning routine is a joy, not something we both dread ... “Mum, it doesn’t hurt at all, this is the best hairbrush ever”. Could not recommend more, it’s changed our life. Thank you!!!!
My daughter used to cry every time I brushed her hair, now she is calm and let’s me brush it without drama! These brushes are amazing! The hair towels are great quality and nice and big to wrap long hair too. Love them!
The brushes are amazing - I have naturally curly hair and OMG WOW - no knots - also great to blow dry hair straight with. The unicorn towel is magic just like a unicorn - My hair dries so quick and with no frizz. I will be recommending this products to all my friends and family
My daughter loves, loves, loves these brushes!!!!
Where has this brush been all my life! My daughter and I absolutely love the ugly swan brushes, I wish I found these sooner. The hair wraps are amazing as well. If your sitting on the fence about buying - do it! They are worth every cent!!
Absolutely love the hair towel, it's fantastic. I like the brush but I think it struggles to get all the knots out of my thick hair, it takes ages to brush it out properly. But it definitely doesn't pull as savage as a normal brush.
Best brush I have ever used. Finally doing my daughter's hair doesn't end up in a screaming match. Definitely recommend this brush to any parent.
My hair is really knotty and I would brush my hair when I was straightening it so it would just be small sections at a time starting at the bottom so it didn't pull my hair out with the knots. With this brush I can do from my scalp and it really doesn't hurt!! It glides so easily and its done wonders with my 2 year old, she actually let's me brush her hair now. And the towels are great! It's so good to buy a product that actually does what it says!
At 32 I questioned ever actually coming across a hairbrush that would be a pleasant experience. But WoW! For the first time I actually enjoyed brushing my hair. I have thick curly hair that I only ever brush before washing so it can become quite matted, the ugly swan brushed through with little to no pulling or dragging on my hair, it was also quicker to get all the knots out. Truely thank you!!!
Love both the brushes and the unicorn towels! Revolutionised our hair washing and brushing - no more wet hair wetting clothes, no more brushing tantrums and it has cut blow-drying time by half as I leave the towel on for half and hour or so. Kids love it!
These brushes are truely scream -free as tried and tested by my 9, 6 & 4 year old with all very long hair. Usually it’s a nightmare brushing their hair but these brushes just glide through and add shine.