Learn What Makes Us Special
Available FREE SHIPPING WORLD WIDE FOR All Orders Over $39.95

Frequently Asked Questions


1. How much is postage?


We are committed to keeping out costs as low as possible

2. Do you ship overseas? 

Yes we do offer FREE standard shipping World Wide on all orders over $39.95

3. How do I track my order? 

Once your order has been placed you will receive a tracking number to follow your delivery.

4. How long does it take from the time I order to the time I receive it?

We pride ourselves on getting your shipment out within 24 hours.  Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.

Scream-Free Brushes™

1. What's so good about this brush?

First and foremost it works and follows through on its promise!

Our brush is designed to detangle the thickest or thinnest of hair without pulling and tugging, with its combination of Natural Boar Bristles and Nylon Pins. 

Read more under each description to find out all the features and benefits.

2. What's the difference between  the Maxi and Palm Flexi?

The Maxi is a bigger and stronger brush to glide through and detangle thick, medium, long, curly hair.  It contours to the scalp so it gets through all layers of hair.

The Palm Flexi is designed for small children, fine short hair or children with sensory issues. Its unique design allows it to massage the scalp and flex, glides through & detangles.

3. Can you really win the war on hair in the morning?

Our promise to you is that YES you can.  Follow our instructions and you will have no more tears, arguments in the morning.  It won’t make you a coffee and it won’t make you a better singer but it will give you that bit of extra time in the morning to have a coffee and you may be in a better mood to sing a little louder.

4. Will this really work on my child with sensory issues?

We have trialed this on thousands of children and on lots of children with sensory issues.  Have a read of our reviews and you will see that the answer is YES.

5. Do regular brushes really hurt?

Yes, during our trials we found that a lot of children have had traumatic experiences from plastic brushes that have pulled, torn and hurt their head.  Many children were so scared to try the brush, once they realised it doesn’t hurt they were so relieved that they even started brushing their own hair.

6. Can I use the Scream-Free Brushes™  on wet hair? Will it cause any damage to my hair?

Yes you can use the Scream-Free Brushes ™ on wet hair.  With it's unique combination bristles, it will not cause damage or breakage.

7. Can I use the Scream-Free Brushes ™on curly hair?

If you want to keep your curls we suggest you use the Maxi Hair Brush on wet hair otherwise it will relax your curls.

8. Do Scream-Free Brushes ™  Stop Fizz?

With the natural Boar Bristles and Nylon Pins it will naturally condition, smooth, soften, detangle and shine your hair. Our Brushes massage the scalp, increasing the blood flow and it also cleans the hair follicles. One thing that is important in hair growth is blood flow to the hair follicles .

9. Will using this brush get rid of Dandruff?

Using a good brush is often underestimated.  Boar bristles clean your hair from scalp to tip and this helps remove dandruff. Our brush also massages the scalp, which in turn regulates the scalps oil.

10.  Can I use the Scream-Free Brushes with a hair dryer?

We do not recommend using a hair dryer with our Scream-Free Range as you can melt the bristles if direct heat is applied.  We developed our Pro+Series to be used with a hair dryer and give that salon smooth finish. 

11.  How often should I replace my brush?

As our brush contains natural bristles that collect dead skin cells, bacteria and scalp oils, we recommend for hygiene and maximum satisfaction replacing your brush every 6-12 months.

Hair Towels

1. Is the fibre really absorbent?

Yes, the moisture wicking fibre helps draw water from the hair to the towel.

2. Why is this hair towel better than a tear drop shape 

This hair towel is unique in its enormous size, allowing the thickest or longest hair to be wrapped in the water wicking fibre, then twisted to stay secure on your head. It is held tight with a large elastic loop, so no ugly buttons to fumble with or have fall off.

3.  Size

The hair towel is 60cm by 80cm long.  It is an open design that wraps your hair.  


1. What warranties do you offer?

Ugly Swan offers a 14 day money back guarantee,  for you to be able to experience peaceful brushing.  If you are not completely satisfied please return for a full refund.  To enquire about a refund please email   Please note we don't refund postage and return postage will be at your expense.

2. Faulty Workmanship

We quality check all our products before packaging, however, occasionally a fault may occur.  This would normally happen within the first two week.  We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons.  General wear and tear will not be covered under faulty workmanship.


 3.  Brush Care

We recommend removing excess hair weekly with our brush cleaner or with your fingers.  It's also advisable to wash your brush monthly with shampoo to remove any oils, dandruff and bacteria build up on the bristles.