1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Absolutely obsessed with the brushes they are such great quality and so soft on the hair highly recommend!!
The larger brush was great. Already have one and it is fab. The smaller brush does not seem so good.
I bought the brushes for my dog and my grandchildren. Most dog brushes are harsh on dogs skin & don't work well on dog or humans tangled hair. These brushes are fantastic!
I used to have to pin my daughter down to brush her hair she would argue against it every day. Now she lets me brush her hair morning and night, it is a pain free brush :)
My daughter has very long and thick hair and after experiencing this brush she refuses to use any other. Highly recommend.
Such good value for money, really happy with how easily it glides through wet or dry hair.
This brush is unbelievable. Trying to get Little Miss 2's hair brushed has been a complete disaster & she regularly wandered about looking like a bird was nesting on her head. The Ugly Swan brush just glides through all of it no hassles and there's "no ouchies". She smiles when she sees the brush rather than running away from me. I don't know what crazy voodoo magic you've used to create such a genius object but it's been a lifesaver!
absolutely love the ugly Swan brush. I use to dread brushing my hair because I have such a sensitive scalp but now I actually enjoy brushing my hair and so does my daughter.
I have very long, fine hair & it knots a lot. Using this brush is great when my hair is wet or dry & it makes your hair feel soft after brushing. Thank you I will be buying them again.
My hair is super fine and gets knotty really easily but I have a lot of it. Pain free and always gets the knots out
Unbelievable! This brush is amazing. No more “ow”! Will never use anything else.
Absolutely love it this is my 2nd brush and will not go back.
My girls don’t ever complain about having their hair brushed with this brush, and I use it on wet and dry hair. Seriously, this brush is a game changer