1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Never received the product. I’ve contacted customer service and they’ve done nothing about it so that was a waste of $100. Very disappointed.
I love my Ugly Swan products. I found Ugly Swan in in 2017 at a Christmas stall and have never looked back when it comes to buying hair brushes. I take full advantage of sales. I have recommended this product to many friends and family who now also love Ugly Swan too!! Thank you for making it a fun experience to brush my hair and something I actually look forward to, which hasn't always been the case!
OMG! The best brush I have ever used. It glides straight through all my knots and doesn't hurt a bit!
I bought the brush because my granddaughter’s long hair is a nightmare to brush. The ugly swan brush works brilliantly and there are no more grizzling that “it’s hurting!” Excellent product that I would highly recommend.
I purchased two brushes for my daughter and myself. We both have very long think hair. We've had every brush you could think of. They all rip at our hair and was always brushing what felt like hours. All i can say is WOW I will be buying more when these need replacing. Thank you so much
Works wonderfully on my 3 year old granddaughter. Long curly hair and glides through in minutes with no tears. Live it
Love the brush, its so so easy now to brush my daughters hair, no more crying.
My daughter LOVES this brush so we have one upstairs AND downstairs and now I have one!
Doesn’t hurt at all and still manages to work through the hair and break through the knots/tangles.
Love the look of the brush and it’s very good at brushing hair, hardly pulls hair at all. I’m still getting used to the curve in the brush as this makes it a little harder to put hair into a pony tail but I’m sure over time I’ll get used to it. Very happy with the purchase.
Best brush we’ve ever used
I had my doubts but the scream free brush really works. My granddaughter loves it
I have a lot of very thick shoulder length hair and found that the brush didn't reach down to my scalp. I am yet to try it on both of my daughter's hair.
Beautiful brushes that just run through my hair easily