1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
This brush really has taken the screaming out of hair brushing (I don't know how, but it has!). I no longer have to nag if my daughter doesn't brush her hair, because when she DOES get around to it, it's not a drama (even if it's been a week... seriously!). I hadn't realised how much I dreaded hair maintenance time, until I no longer did! Thank you!
Bought the comb for my 2.5yo daughter who has curly tangled hair and it really makes combing her hair so much easier. I got the hair wrap for myself and it truly gets your hair dried way faster. Would absolutely recommend it!
No more tangled for my wet or dry hair, no more pulling of my hair and my hair dries faster with the wrap love, love, love tis product
Great product and service.
The hair brush is great quality, my hair seems less fizzy & the hair wrap is beautiful, can cover my long hair fully but I'm not sure if it does faster than traditional towels yet. But i love them, highly suggest this package deal
ONG the scream free brush is the best brush I have ever owned! It detangles my unruly hair so well. And the unicorn towel is beautiful. Love love love them both and highly recommend to everyone!
Absolutely love this brush. My daughter and I share it! Brushing her hair use to be a nightmare but she doesn’t mind it now!! Wish I had purchased earlier!!
Fantastic quality love the brush will be ordering more , including one for me . My daughter (3) can pretty well brush her own hair !! Which was always a nightmare for me before .
The brush works easier on wet hair with conditioner through it. My daughter has wavy hair and it's quite fine and tangles very easily. Way less tears when brushing with this brush. Recommend it!
The brush is fantastic. I can't use any other type brush.
This brush is amazing! Glides through the hair and no fuss and especially no screams! The unicorn hair towel is also perfect for long thick hair and drys in no time!
Excellent brush, even on waist length curly hair! It’s the best brush I’ve ever used. Being a dance teacher myself, I completely recommend this brush to the dance community. You’ve just got to try it - it’s truly incredible!!
fab fab..n fab again. if you havnt tried these products then you have deprived yourself. they really do work!
Top products from a top team
Your Customer Service is amazing
A very happy customer
I actually have got a unicorn hair towel and flexi for my friends daughter with me as a gift, we loved it!__ ____
the products are fantabulous ____
High quality, innovative product which has now allowed our little girl to brush her own hair with no more tears and tantrums in them morning! Brilliant. I have the same fine, curly hair and will be purchasing one for myself as the feel is excellent and can tell it’s not ripping my hair like most other brushes.
I bought Summer one of these brushes last week and it’s the best!! I think I might grab another one at the show __
these are the original ones. We've had ours for about 3 months now. I ordered more last week & got them within 3 days. The ladies even called me to make sure I had the right brushes to match all of our hair…AMAZING!
I bought one for my ‘screamer’ little miss 9 .... it’s a morning saver!! - she no longer screams ____
They really are the best brushes you’ll ever use. 100% scream free - and I’m not only talking kids ... for adults too __
Absolutely love these brushes and hair towel. Your products are amazing. ❤️
My daughter and niece absolutely love their brushes and unicorn hair towels. Quality products at fantastic prices. Great customer service, products arrived quickly.