1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
For the first time in 6 years brushing my daughters hair is a breeze! We love it!
Brushes are definitely less stressful to use in not snagging the hair. However, it does take a lot longer to brush my daughters hair to remove all the knots. She enjoys using the brush herself at 7yo. The towels are very good at drying her hair of a night before bed so she no longer has wet hair in bed. The towels are a very large size.
Best investment! My 8yo sensory sensitive girl hated having her hair brushed with any brush we had tried before these! THANK YOU
Great product to use,glides through my hair.
These brushes are fabulous.
No more screaming matches every morning! Best brush ever
I bought a brush and towel set for myself and also my daughter. For myself the combination of both has improved my flaky scalp and over all hair health.
For my daughter it has estimated the screams during hair brushing time. So thank you!!