1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Detangling Scream-Free Hair Brush: Palm Flexi Wild - Black Mamba
I bought it for my partner for his beard so he would stop using my hair brush
Absolutely love it no more knots that pull
Thank you for the prompt delivery of my Ugly Swan brush.
This is my second brush as I bought a couple at the Mallee Field Days in Speed some time ago and have been loving it. Unfortunately the handle broke off and after repeated attempts to glue it back on I finally got organised to find you online and order another. I note that you have changed the style a bit and braking the handle shouldn't be a problem this time.
Thank you for your great product - I will probably purchase another sometime.
Kind regards, Wendy
really nice brush, had a small mix up with my order, customer service was excellent