1. How much is postage?
We Currently offer FREE SHIPPING WORLD WIDE On all orders over $39.95. EXPRESS SHIPPING $7.95
We are committed to keeping our costs as low as possible!
2. Do you ship overseas?
Yes, we currently offer FREE SHIPPING WORLD WIDE On all orders over $39.95
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
By far the best quality detangling brush we’ve bought.
I am totally blown away by the Mermaid detangling brush that I purchased for my 9 year old daughter. Her hair is down to her bottom. Brushing her hair used to be a nightmare of an experience, even when using sprays, but since receiving this “ Godsend” it’s a breeze! No crying, no flinching, and no arguments to get her hair brushed!
Absolutely love it. I bought it for my 9yr old daughter and it’s been life changing !
After constant battles with my autistic daughter trying to get her to either brush herself or me brush her hair, finally I've found something that works!!!! This brush is so incredible I bought one for myself!!! Cannot recommend it highly enough!!!
My daughters hair is really fine but she has lots of it and it birds nest after 1 day of not brushing. She is nearly 8 yr and so starting to do her own hair but the knots being her to tears.. this brush seems to work really well. Easy to use and it doesn’t hurt which is a big deal for us. So far I love it- great product and it does exactly what it it says! Excellent
This brush is amazing! I have had no screams when brushing brushing my daughters hair!