1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Bought these hair brushes for my daughters, granddaughters and grandson. My 6 year old granddaughter has long thick wavy hair and performs everytime we brush her hair. She would rather walk around looking like she has just walked threw a gause bush than brush her hair. First brush with this amazing brush not a peep sat happily and let us brush her hair. The only thing I regret was not videoing her with another brush and then the Ugly Swan so impressed and she loves it as do all my daughters. My granddaughter also told me it was easy to clean as well. My grandson had terrible cradle cap and using the smaller Ugly Swan brush regularly has cleared it up. Soft enough to use on a toddlers scalp but also massages the scalp. So impressed with this brush I have let all my extended family know about it, especially those with young children, a real game changer. My niece has just ordered one for her girl. Highly recommend Ugly Swan. Thank you for a wonderful product. Jan
Best brush ever. Just glides through my hair.
My Granddaughter loves your big brush for her long hair and her little brush for he ballet hairstyles. Magic brushes? Yes! Robyn and he Family
Love these brushes, my daughter has a sensitive scalp and her hair can get lots of knots,
But these brushes are scream free ,and she will only use these ones
Best hairbrush ever ! Highly recommend !
I love these brushes when you brush your hair it also massages your head.
Great brushes, easy to use and gets through your hair with ease.