1. How much is postage?
We Currently offer FREE SHIPPING WORLD WIDE On all orders over $39.95. EXPRESS SHIPPING $7.95
We are committed to keeping our costs as low as possible!
2. Do you ship overseas?
Yes, we currently offer FREE SHIPPING WORLD WIDE On all orders over $39.95
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
I have been buying your brushes for a few years now, even back in the herione days. (always laughed at the name of that one)
Needless to say my kids and I have enjoyed your brushes and hair towel for a while now...
So I haven’t used a barrel brush since I was 10 years old. I bought one of those cheap store ones, needless to say I twirled it in my hair and got it stuck... I had the embarrassing walk around a small town with a hair brush sticking out the side of my head because my mother had errands to run. So here I was sitting in the real estate agents office with silent tears of embarrassment running down my face and the beautiful estate agent took one look at me and tediously sat there and untangled it for me. I’m 38 and finally got the courage to give your barrel brush a try... 28 years of barrel fears came flooding back when I pulled the brush out.
So I washed my hair and gave myself a pep talk and I dried my hair! Now I’m not one of these people who takes a lot of time doing my hair because I’m lucky it’s naturally very straight so a lot of the time I just let it air dry. But lately it always seems flat so I wanted to give the barrel a try and make more of an effort with my hair. I honestly enjoyed drying my hair! Normally it’s a mess of me throwing my hair around and getting hot and flustered and I look worse when I’m done than when I started and there are crazy fly always and I think ‘what’s the point’ but today... it’s smooth, there’s hardly any fly aways (I would say none, but having kids and constantly having new growth or broken hair doesn’t allow that) and it was sooo much faster to dry with barely a red frustrated face!
Thank you for making an awesome product! I look forward to experimenting more with this new brush