1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Everything positive you read about this brush is absolutely, 100% spot on. Yes it seems like a fair amount of $$ to part with for a brush, but do it, it’s worth every cent. Wet hair, dry hair, no problems. My little girl’s gorgeous long curly locks that knot easily are now a joy to brush. She actually enjoys the ritual, wants to use the smaller brush herself and it literally takes half the time to do, compared to her old brushes. Yes plural because we’ve all tried the chemist range that promises miracles and gets close, but still feels like a challenge.
A bonus...we no longer need a detangler spray, usually the only way I could get any cheaper brush near her hair. It even tackles the dreaded post-pool hair like a dream. The big brush is our go-to, and the smaller one is great for travel and for my little one to use herself. It feels incredible on the scalp and keeps the hair shaft healthy too, with minimum frizz, I had to road rest it . The unicorn towel was the hook to get my poppet to try something knew. Now she won’t part with it. Stays put on a busy three year old head, makes her feel like a rockstar and doesn’t leave any static behind like most cheaper versions of these towels do.
Praise where praise is due. This is a fantastic (South) Australian product that deserves the many brilliant reviews it has received. Bravo Ugly Swan
It is fantastic for getting through wet and wind blown hair. I have always has issues with this before!
It’s always a fight to brush my daughter’s hair. She has thick hair that is fine so tangles very easily. I was surprised with how good the brush is. It goes through my daughter’s hair exactly how it says it does ‘scream-free’. So far no fighting to brush her hair!
Love how it feels on the scalp & it is pain free
An absolutely amazing brush! Brushes through my fine curly hair with ease, and blissfully massages my scalp. I’ve purchased three more. One for my granddaughter who has extremely thick hair and hates to brush her hair - she loves it. The second for my sister, and the third for my skin sensitive Groodle dog. For the first time ever, my dog actually enjoys being brushed.
Thank you for such an amazing product that does what it claims to do.
I got the Glam pack, towel and 2 brushes AND I have to say this has been my best purchase all year! Absolutely love it ♡ the brush was great with dry hair, but wanted to see how it was with wet hair! Well... I have gone 30 minutes brushing staggered time to 5 minutes total! The towel is beyond fantastic, its going to come on my holidays too!
I can't stop telling people about these products
I have waist length thick but fine hair. I had to buy another set for a Christmas present, also I threw out all my other brushes.
Thank you Ugly Swan ♥️
So great being able to brush my granddaughters hair, wet or dry and not having them get upset because I’m pulling their hair. I have been back 3 times purchasing products. AAA++++
Love the brushes. The towel is great also. However the bristles keep falling out. Hopefully after a few brushes of the hair this will stop.
Great products and easy delivery to Singapore
My Daughter has long hair and hates it being brushed because of the knots, thanks to black swan we have no more arguments when it comes to brushing her hair
This brush honestly does what they say. My daughter hated having her hair brushed before and it would be a fight every time I tried to do her hair. From the very first time I used this my daughter has not complained and even took it for news to tell her class about it (she’s 6). She even asked me the other night if I could brush her hair!!! Game changer and the best purchase I have made in a long time!! Can’t rate it enough!
Amazing brushes! Can actually barely believe it! Feels like we tried everything on our daughters long, thick hair. She also has an intellectual disability, so hair brushing & washing is a challenge. Both the large and smaller brushes easily untangle any knots & she tolerates it better than any other brush we’ve tried (and there’s been a lot!). Very impressed & highly recommend! Head wrap/towel is excellent too. Easy to use & very absorbent!
No more screaming from my 5 yr old. She still twitch’s but No crying and screaming. That’s a BIG win in my book. As a hairdresser I have so many different kinds of detangler brushes and my little one would scream all the time. So happy to have found this
We love Ugly Swan hairbrushes! My 7 year old has thin hair, but lots of it, resulting in lots and lots of knots and tangles. I've tried so many brushes on her hair, and it always ended in tears for both of us...until i happened upon Ugly Swan. Knots come out easily and pain-free, and i'm able to actually style my daughter's hair properly to really show off the length of it. Really happy customer here!
My daughter has curly hair and this brush is too soft to get through the knots when wet. It takes so much longer and even doesn’t brush through the knots. Don’t like it but like you said it is scream free!
Absolutely love these brushes! I have kids who think brushing hair is physical punishment so these have been a lifesaver!
I had found the brushes fantastic for my granddaughter who is on the autism spectrum and is very reactive. So I sent these sets to relatives with children who were having difficulty in getting their children to have their hair brushed. All three families have been delighted by the brushes, with the older girl telling me that she now loves brushing her own hair as it no longer pulls. The mothers have been equally impressed when using the larger brushes doing their own hair.
My 3 year old daughter has a very curly Hain and a very sensitive scalp, so when it comes time to brush her hair it was a nightmare. Honestly thought someone would have called the police she screams that loud when it came to brushing her hair. But now, with the ugly Swan scream free brushes we can brush her hair in no time and she is excited to get her hair done. This brush is honestly a game changer. I use the palm sized brush for my little girl and I use the standard one for myself. Thank you Ugly Swan! You have made our lives just a little bit easier.
My 4 yr old doesn’t even flinch or scream in anger any more when I brush her hair! Also purchased one for myself and it’s amazing!!
Best brush ever. My daughter hates having her hair brushed. And this brush is so good she is now brushing her own hair. She loves that her hair feels so soft and silky after she brushes it. Thank you so much for making this part of my life easier.
Amazing brush that glides through curly knots!
This is my third purchase of these amazing scream free brushes. You may laugh but this purchase was partially for my husband as he loves to use the brush on his medium length beard. He loves how the brush doesn't snag and pull on his whiskers unlike other combs and brushes he has used. My main problem was that every time I would go to brush my hair there would be whiskers through the brush, so I decided that he needed his own. The result is he loves having his own brush!!
Wow. These are amazing. I’ve got fine hair and it knots easily. No screams from me anymore!!
Best brush ever! My 5 year old daughter loves getting her hair brushed now. Will never buy another brand again/
Glides through knotty fine hair leaving it silky and shiny but the best part is no tears or screams!!
Absolutely love it, my 2 year old can sit through our hair brushing routine. Thank you totally would recommend to family and friends.
Both the full size and mini hair brush are amazing, they don't pull your hair, you can brush it while it's wet, gets out all knots while being gentle on the scalp! It also seems to distribute the oils in my hair more evenly, so it's doesn't look as greasy! Honestly didn't know a hair brush could change my life until I tried Ugly Swan!
The towel is also really great, feels non-damaging to the hair and absorbs so much water that I barely have to dry it anymore, overall, I am incredibly happy with my first purchase from Ugly Swan
Love it, brought both brushes for my daughter but have now taken one for myself!! Couldn’t be happier!!
These truely are the most amazing hair brushes. After years of meltdowns to wash and bush my ASD daughters hair, in just a week the whole experience is so much more positive. She's still not too sure about the hair wrap but one thing at a time (I sure love it though)
Best brush ive ever used will great quality fast shipping
Wow!! I am so impressed with these brushes. I have my hair coloured, usually blonde and find that my hair would be very knotty after washing it an of a morning resulting in lots of breakage. Now that I have these brushes it's a pleasure to brush my hair, my husband is even brushing his beard with it and says it has improved the health of his beard. I have bought a set for my daughter also and she loves them too! Don't second guess just go with them!! (This is an honest review and not paid in any way).
I love how easily the brushes glide through my hair without any pulling or pain! My hair is quite thick and long and these brushes make brushing my hair so much quicker and easier, not to mention the design and colours of them are so pretty so I really love everything about them. The hair towel is also amazing, dries my hair so well and actually fits it all in!! I've never had one of those hair turbans long enough to fit all my hair in without having to shove it in but with this hair towel it is much longer than most and so I have no trouble fitting in my long hair, its awesome.
Thank you so much for this lovely Glam pack.I love your brushes for my girls as they have long hair it makes it so easy for them to manage their hair and no more tears for them. Also love the towel ,helps with the drying time and excellent for travel.Excellent service and quick delivery time.Highly recommend these if you have girls.Thank you Ugly Swan
My daughter bought your brushes At the Canberra show and She recommended the brushes-great for my fine hair and I gave the small one to my granddaughter- would recommend
Amazing amazing! Literally no more screams on my Miss 6!! And I got one for myself too and my hair feels so silky!!!
Since having my daughter my hair has been horrible now with the uses of my no scream brush and hair wrap towel my hair has life and shine like it had before my pregnancy
Highly recommended it to mums in the post baby hair loss stage
Due to menopause I have been suffering with a lot of hair breakage. My old brushes were full of hair after each use. I've been using my ugly swan brush for a couple of weeks now and have only had to clear it of hair once. It doesn't pull or break my hair. Yey!
My 7 year old finally brushes her hair without tears!
My 5 year old daughter is now happy to get her hair brushed as it no longer hurts to brush out her tangles. We were also very impressed by the towel and how much water it absorbed plus it's so easy to keep on her head.
I love how quickly this product dries my hair, super easy to use !
My daughter is autistic so brush time is a nightmare since ugly swan most days she just sits there and her hair is a thick curly mess
Best hairbrush every! I bought two for my daughters (one with super thick hair and the other with super knotty). They love them so much. My youngest is even able to brush her hair now.
I then tried it on my hair. I have a super sensitive scalp and it hurts when I brush my hair. Well it was like a massage and didn’t hurt at all!!
You won’t regret purchasing one! I promise.
This is actually one of the best things I have ever bought. My daughters hair is curly, thick and she has the most sensitive head ever. We had been known to go weeks without brushing because it was just too traumatic for her (and us)! Brushing was something that too hours, bribes and many tears. While we were sceptical about ‘another miracle’ we deceived to give it a go.
I cannot tell you how amazed we are. We don’t know how or why, but for the first time ever we brush everyday and without tears. She is also brushing her own hair for the first time (she’s 9). We even used it on our boy with ASD and he didn’t yelp! Thank you so much ugly swan.
If you’re in 2 minds about buying this brush, stop thinking about it and do it!!
Awesome!!! My daughter has long hair and hates when it gets knotty. These brushes are the best!!! Thank you for making them.
My mornings are fine, until it comes to that dreaded hair brushing moment with Miss 7! We had screaming, meltdowns, shouting and it was just horrible & I felt terrible about it.
At first I was totally skeptical about purchasing. Then I seen an Ugly Swan Stall at the recent Glenelg Sunset Markets & after a short demo & chat I was absolutely sure I'd make a purchase!
I took advantage of the Black Friday sale along with a free shipping code I received from the lovely lady at the Market Stall & made my purchase.
I went with the 'Glam Fam Limited Edition Pack' (which has a massive variety of colour variations to choose from) & chose the Unicorn Hair Towel in Lilac, the Scream-free Hair Brush Palm Flexi & the Scream-free Hair Brush Maxi both in the Chameleon colour, the perfect pack for Miss 7 & I.
From the very first use, I was bloody amazed & shocked at how well they work! No morning screaming, no meltdowns, no shouting & absolutely no more feeling terrible about doing Miss 7's hair anymore! The Palm Flexi is the perfect size for Miss 7 to use & she is now more than happy to brush her own hair, winning!
With my own hair, I used to rip the knots out every single morning with my $8 brush from Coles. Now, I use the Maxi brush & it brushes through my hair with ease & does not rip at my hair at all!
I found grey hairs in my Maxi & asked my Mum if she'd been using it (yes she had been using it on the sly haha) She responded with, 'Yes and it's amazing!'.
The Unicorn Hair Towel is amazing also, easy to use & when I try to squeeze the excess water out of my hair after drying with it, there's legit absolutely NO water left in my hair!
So, not only do I now highly recommend Ugly Swan, I also want to thank them from the bottom of my heart for your amazing products because now I have definitely won the war on hair!
Much love, one very satisfied customer xoxo
So happy with the brushes & hair towel i ordered. Excellent quality. Have already recommended to a few friends.
The brush is the best thing for the daughter's ringlet curly hair and the hair turban soaks up so much so fast. My daughter would usually go to bed with wet hair but not anymore!
I have curly, fizzy hair.
The brush calms it down, no more ripping my hair out my head when brushing wet or dry.
It truly is scream free!
Everyone with hair needs an ugly swan hairbrush, it's amazing!!
I was very skeptical to be honest. My 4–yo daughter has hair down to her waist that she refuses to cut or brush because “it hurts”. I was desperate and ordered this brush. The experience has been nothing short of amazing, she actually enjoys brushing her hair now, without tears, and we refer to it as “the magic brush”. Thank you!
Fast postage, the product is great quality we got the hair towel as well which is super soft and absorbent. Loving the brushes as well.
The towel saves so much drying time and actually makes hair feel so much softer. Brushes are amazing for my daughters fine and knotty hair. She’s happy to have hair brushed now and doesn’t try to pull away. Game changer with wet hair after a shower or swim too!