1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Beyond amazing! I have tried everything and this brush is the only thing that works.
My friend recommended and I am so thankful I listened.
this brush is amazing! Normally my 8 year old daughter screams through every brushing ... she now grabs the brush and brushes her own hair even. not sure who loves it more.. her or me
Bought one for my granddaughter she loves it
I bought this for my special needs daughter and we love it, no more agony for her! I am a plan manager and I have recommended these brushes to some of my clients.
Amazing brush for my son with special needs making brushing his curly hair a breeze and stress free.
Brilliant customer service. The brush is lovely and does what it says, no painful knots, feels nice and works well.
Love this brush
It’s amazing and best brush I have ever had
Very good product. 10/10
I have long blonde hair,which is a task to brush after washing my hair,even when I go to my hairdresser I have to comb my own hair after having foils as it's extremely knotty,well this brush has changed all that, AMAZING I have tried so many brushes and combs,this is a miracle I will be taking this with me when I have my next appointment with the hairdresser A++++++++
Second brush I’ve owned! Have bought for anyone with long hair and or sensitive scalps! Absolutely love the brushes!
My 8 year old likes to brush her own hair now. Easy with no tears or screaming. Excellent!
I didn’t think it would be any different from a normal brush. Bought one and it’s life changing. My 4 year old loves it and so do I. And for the first time in years it doesn’t hurt when I brush her hair!!! Should have bought one years ago when I first heard about them.
I have quite possibly the knottiest hair on the planet and this brush goes through my hair as easy as pie!! I am so glad I found this brush, I will never go back to anything else!
Brought the brush for my grandchildren. One has very fine hair that gets very tangled. The brush was amazing, I can't believe how well it works. Would definitely recommend to anyone.
My daughter has very very curly hair/ringlets, this is the first brush,that she does not scream so much when getting her hair brushed.