1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Bought for my little niece who can’t stand her hair being brushed & my sister thinks it’s the best brush ever, Miss 3 has even started brushing her own hair & loving it. Bought another two for my teen daughters, one has curly hair that knots easily & both of them agree it’s the best, gentlest brush they’ve ever had. ⭐️⭐️⭐️⭐️⭐️
Have bought products over the past 3 years and always come back due to the quality. Have tried products and then bought them as presents. The brushes are great for people with low muscle tone due to their unique design and light weight. Thanks
These brushes are life changing for my daughter.
My daughter has a rare & complex disability with epilepsy so her scalp is very sensitive. This is the first brush (out of many) I have bought that doesn’t cause her to have seizures or discomfort. Thank you
My daughter and I love these brushes for getting out knots and also just for keeping our hair healthy!