1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
I bought 2 brushes and the towell. Love them all. The towell is brilliant for anyone but with long thick curly hair like mine, it's amazing.
I received the unicorn colour but specifically ordered the charcoal and although I sent an email to correct it, I got no response. That was a shame.
Great product. I used it for my 3 year old daughter. Works really well. 5 stars
Wonderful product. Allowed me to keep my hair up and get dry, while I dry the rest of my body. The towel holds a lot of water. 5 stars
First saw them at the Easter show where I purchased a pack & found the hair towel was so fantastic I ordered another for my other daughter. Great for long hair & it really does work. I’ve bought a few different brands of hair towels & this one is the best. Great investment.
Seriously the best towel for hair! Has reducing drying time.
Have tried several turbans before and they always felt heavy and tended to fall off. This is lightweight and dries my hair super fast.
It’s great and easy to use
Top shelf! Can only have been invented by a bunch of thoughtful and innovative mums.
Bought one for my daughter at the Sydney Royal Easter Show, loved it so much I bought another one for me.
Love my Ugly Swan! Dries my hair so quick! I have hair nearly to my bum and I love the fact all of my hair can fit into it!
The best! I’ve bought 3 because my 2 daughters kept stealing mine. Helps to dry your hair, brilliant for long thick hair & stays put unlike those microfiber turbans.
I love it and my daughters love theirs. Easy to use, great for long thick hair & towel absorbs a lot of water. Quick drying too.