1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Amazing!!! Every morning was a battle to get hair brushed and now everyone is lining up. I admit I was dubious of the brushes and social media videos of long tangled hair being brushed with not even a flinch. I wish I had bought a set sooner, they really are that good. Oh, and mega quick postage.
Absolutely best money spent.
I bought one for me and my daughter - fantastic especially after sport. Scream free for sure.
I purchased these brushes for my great nieces. Absolutely brilliant, no more running away when it's time to brush their hair. Highly recommended to anyone with long locks. Congratulations ladies we have a winner.
Absolutely love this brush! Brought it for my four year old ASD daughter who has sensory issues and has gone from tantrums and tears to bringing me the brush herself so we can brush her fine hair the knots easily.
I have bought these brushes for each of my granddaughters (6) as well as spares at my place for when they visit. We wouldn’t use anything else
Amazing!!! my 8 year old Grand Daughter screamed and cried even picking up a brush. Within a day of using ugly swan she loves doing her hair now after 6 years of tears.
This is the best brush since sliced bread. It’s amazing and and does everything as advertised.