1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
I was struggling to detangle my 3 daughters long hairs. Now with this hair brush my daughters can also detangle their hairs without my assistance. I am finally retired from dressing them up for school or for outing.
My nieces both have massive curls and cry when they get their hair brushed. They didn’t even flinch when we used this brush and didn’t snag at all .! Amazing.
Bought this for my daughter with sensory issues. She used to complain and never brush her hair, now she brushes her own hair without me even asking her!
Glides through knots and tangles with ease. Even tried it on my thick curly hair with product in it (hair glue) and was so surprised it went through without an issue!
Highly recommend and definitely worth the money if you have kids with sensory issues.
I’m actually amazed at how well this brush works - I’ve got lots of fine hair which knots super easily and it detangles it without any problems!
I have super thick curly hair , I feel like the brush only really brushes the top layer for me and so It takes a little longer to brush than normal . It does feel gentle though
Got 1 for 3 granddaughters aged 6, 3 & 2. The tears and drama everytime hair was brushed has all stopped. They call it the magic brush. Have since order 1 for me.
I can honestly say it’s the best brush I’ll ever own. My daughter is sick of me telling people how amazing it is. Everybody needs one and I’m doing my bit endorsing it.
It is amazing doesn't pull my hair or break it . Brushes nicely through the hair. Fantasic
I absolutely love this brush! I have very thick, curly hair and this brush just glides right through it. A little pricey but definitely worth the money. Now I couldn't live without it!
My daughter has thick hair that gets so easily knotted. This brush is amazing and gets all the knots out without breaking her hair. Highly recommend.
No more tears and my daughters hair is super shiny from her natural oils
Love my Ugly Brush can't believe how awesome this brush is certainly does what it says, no more pulling my hair out or getting frustrated with bed hair knots. Love love love my brush and have told everyone I see about it some of my friends are going to purchase due to me letting them try it out. One of the best things I've purchased in a very long time Thankyou to whom ever invented the Ugly Brush ❤️❤️❤️❤️.
Best hair brush I’ve ever owned! I have very long, thin hair and get knots easily. This brush is a god send! It glides through my hair no matter how many knots I get. Absolute miracle!