1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Thankyou so very much Ugly Swan team. I bought a tie dye hair wrap for my then 4yo 2 years ago & have loved it & found it so handy for kids as you don’t have to ‘scrub’ to dry. So finally got 1 for myself & I'm kicking myself for not getting it sooner. After showering I squeeze the bulk of the water out of my hair, wrap it up & leave on for a few minutes. I have a tonne of thin wavy frizzy hair & drying my hair this way completely tames the frizz. I can usually wear my hair down without using any product now. I love this hair wrap & the elastic loop is so much user friendly than the buttons.
Incredibly secure, large enough for my thick long hair and they dry out nicely without the awful damp smell that happens with those elastic-banded ones.