1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Best hairbrush every! I bought two for my daughters (one with super thick hair and the other with super knotty). They love them so much. My youngest is even able to brush her hair now.
I then tried it on my hair. I have a super sensitive scalp and it hurts when I brush my hair. Well it was like a massage and didn’t hurt at all!!
You won’t regret purchasing one! I promise.
This is actually one of the best things I have ever bought. My daughters hair is curly, thick and she has the most sensitive head ever. We had been known to go weeks without brushing because it was just too traumatic for her (and us)! Brushing was something that too hours, bribes and many tears. While we were sceptical about ‘another miracle’ we deceived to give it a go.
I cannot tell you how amazed we are. We don’t know how or why, but for the first time ever we brush everyday and without tears. She is also brushing her own hair for the first time (she’s 9). We even used it on our boy with ASD and he didn’t yelp! Thank you so much ugly swan.
If you’re in 2 minds about buying this brush, stop thinking about it and do it!!
Awesome!!! My daughter has long hair and hates when it gets knotty. These brushes are the best!!! Thank you for making them.
My mornings are fine, until it comes to that dreaded hair brushing moment with Miss 7! We had screaming, meltdowns, shouting and it was just horrible & I felt terrible about it.
At first I was totally skeptical about purchasing. Then I seen an Ugly Swan Stall at the recent Glenelg Sunset Markets & after a short demo & chat I was absolutely sure I'd make a purchase!
I took advantage of the Black Friday sale along with a free shipping code I received from the lovely lady at the Market Stall & made my purchase.
I went with the 'Glam Fam Limited Edition Pack' (which has a massive variety of colour variations to choose from) & chose the Unicorn Hair Towel in Lilac, the Scream-free Hair Brush Palm Flexi & the Scream-free Hair Brush Maxi both in the Chameleon colour, the perfect pack for Miss 7 & I.
From the very first use, I was bloody amazed & shocked at how well they work! No morning screaming, no meltdowns, no shouting & absolutely no more feeling terrible about doing Miss 7's hair anymore! The Palm Flexi is the perfect size for Miss 7 to use & she is now more than happy to brush her own hair, winning!
With my own hair, I used to rip the knots out every single morning with my $8 brush from Coles. Now, I use the Maxi brush & it brushes through my hair with ease & does not rip at my hair at all!
I found grey hairs in my Maxi & asked my Mum if she'd been using it (yes she had been using it on the sly haha) She responded with, 'Yes and it's amazing!'.
The Unicorn Hair Towel is amazing also, easy to use & when I try to squeeze the excess water out of my hair after drying with it, there's legit absolutely NO water left in my hair!
So, not only do I now highly recommend Ugly Swan, I also want to thank them from the bottom of my heart for your amazing products because now I have definitely won the war on hair!
Much love, one very satisfied customer xoxo
So happy with the brushes & hair towel i ordered. Excellent quality. Have already recommended to a few friends.
The brush is the best thing for the daughter's ringlet curly hair and the hair turban soaks up so much so fast. My daughter would usually go to bed with wet hair but not anymore!
I have curly, fizzy hair.
The brush calms it down, no more ripping my hair out my head when brushing wet or dry.
It truly is scream free!
Everyone with hair needs an ugly swan hairbrush, it's amazing!!
I was very skeptical to be honest. My 4–yo daughter has hair down to her waist that she refuses to cut or brush because “it hurts”. I was desperate and ordered this brush. The experience has been nothing short of amazing, she actually enjoys brushing her hair now, without tears, and we refer to it as “the magic brush”. Thank you!
Fast postage, the product is great quality we got the hair towel as well which is super soft and absorbent. Loving the brushes as well.
The towel saves so much drying time and actually makes hair feel so much softer. Brushes are amazing for my daughters fine and knotty hair. She’s happy to have hair brushed now and doesn’t try to pull away. Game changer with wet hair after a shower or swim too!