1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email email@example.com Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
My 19 year old sensory child went from ARGHHHH!!!!!!!!!!
joy oh joy!!
Quite simply the best hairbrush for little girls with curly hair, it’s amazing. Every morning my little girl would be on the verge of tears as I brushed her hair and styled it for school. Now, the morning routine is a joy, not something we both dread ... “Mum, it doesn’t hurt at all, this is the best hairbrush ever”. Could not recommend more, it’s changed our life. Thank you!!!!
My daughter used to cry every time I brushed her hair, now she is calm and let’s me brush it without drama! These brushes are amazing! The hair towels are great quality and nice and big to wrap long hair too. Love them!
The brushes are amazing - I have naturally curly hair and OMG WOW - no knots - also great to blow dry hair straight with. The unicorn towel is magic just like a unicorn - My hair dries so quick and with no frizz. I will be recommending this products to all my friends and family
My daughter loves, loves, loves these brushes!!!!
Where has this brush been all my life! My daughter and I absolutely love the ugly swan brushes, I wish I found these sooner. The hair wraps are amazing as well. If your sitting on the fence about buying - do it! They are worth every cent!!
Absolutely love the hair towel, it's fantastic. I like the brush but I think it struggles to get all the knots out of my thick hair, it takes ages to brush it out properly. But it definitely doesn't pull as savage as a normal brush.
Best brush I have ever used. Finally doing my daughter's hair doesn't end up in a screaming match. Definitely recommend this brush to any parent.
My hair is really knotty and I would brush my hair when I was straightening it so it would just be small sections at a time starting at the bottom so it didn't pull my hair out with the knots. With this brush I can do from my scalp and it really doesn't hurt!! It glides so easily and its done wonders with my 2 year old, she actually let's me brush her hair now. And the towels are great! It's so good to buy a product that actually does what it says!
At 32 I questioned ever actually coming across a hairbrush that would be a pleasant experience. But WoW! For the first time I actually enjoyed brushing my hair. I have thick curly hair that I only ever brush before washing so it can become quite matted, the ugly swan brushed through with little to no pulling or dragging on my hair, it was also quicker to get all the knots out. Truely thank you!!!
Love both the brushes and the unicorn towels! Revolutionised our hair washing and brushing - no more wet hair wetting clothes, no more brushing tantrums and it has cut blow-drying time by half as I leave the towel on for half and hour or so. Kids love it!
These brushes are truely scream -free as tried and tested by my 9, 6 & 4 year old with all very long hair. Usually it’s a nightmare brushing their hair but these brushes just glide through and add shine.