1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Love the brush, I have a sensitive scalp plus thick, curly hair the brush just glides through and the towel is super absorbent. I would and have recommended them 100% the after-sales experience was also amazing.
Very happy with the purchase. Never had a brush that brushes the knots easily with no pain and a smith finish. No clunky and easy to run fingers through the hair. Leaves a soft silky finish! Thank you for an incredible hair brush.
We love this brush!
Great product. The brush is amazing. The hair towel stays on comfortably.
Our girls love these brushes and love love love the hair towels they are amazing!!!
Fantastic product and suits all hair types. Haven’t found a better brush.
So so so in love with these!! as I’m a hairdressers we r all ways searching for amazing brushes so wen mine came I deliberately opened in front of my boss! He was also so impressed we r now officially stocking your brushes in our salon has love my towel to as I have hair done to my butt it all fits . The only one problem I have is you can’t blow dry with then other wise the bristles melt but that’s maybe somthing you could work on getting ones that don’t melt thanks so much
Both my girls love it, no more screams, my eldest has extremely thick hair and it is brilliant for her and my youngest has thin knotty hair and it is brilliant for her also, beautifully packaged as well .
Absolutely amazing brush couldn't believe no knots in my long thick wet hair.
Great products that really do reduce the tears and make the job of combing long hair so much easier. I don't know how they work but they just do! The hair towels are great too and absorb much more water from wet hair than regular towels.
The best brush ever
For the first time in 6 years brushing my daughters hair is a breeze! We love it!
Brushes are definitely less stressful to use in not snagging the hair. However, it does take a lot longer to brush my daughters hair to remove all the knots. She enjoys using the brush herself at 7yo. The towels are very good at drying her hair of a night before bed so she no longer has wet hair in bed. The towels are a very large size.
Best investment! My 8yo sensory sensitive girl hated having her hair brushed with any brush we had tried before these! THANK YOU
Great product to use,glides through my hair.
These brushes are fabulous.
No more screaming matches every morning! Best brush ever
I bought a brush and towel set for myself and also my daughter. For myself the combination of both has improved my flaky scalp and over all hair health.
For my daughter it has estimated the screams during hair brushing time. So thank you!!