1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Amazing brush, my daughter has very thick wavy hair and a sensitive scalp and this brush is the only one she will let me use on her hair.
Use on wet or dry with ease.
My daughter has gone from screaming at us every day for doing her hair, and doing everything to avoid having her hair brushed, to brushing her own hair happily - literally from the first second the brush touched her head!!! In our house we call it the magic brush. It is bloody brilliant - and so much quieter in the morning!
Amazing brushes got them for my sisters aswell
Bought the pack of 3, love them, one for myself, making it so much easier to detangle my long hair in the mornings, and one for my grand daughter who hates getting her curls brushed...just a breeze now, and a spare...great value
So easy to brush my daughters hair and no more screaming or pain. Wish I had brought one sooner
Just love the way it feels on my scalp - beautiful massage
Had to buy new ones as my last one broke. Have tried similar from the shops but they don't do these any justice
It's great to have these brushes again. We couldn't find the one we had before and nothing else works as well on fine knotty hair! We now have three and I've put one aside as a reserve
Works brilliantly on all the family, who would normally complain about pulling and hurting their sensitive scalps! Totally worth buying