1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Best brush I have ever used. Finally doing my daughter's hair doesn't end up in a screaming match. Definitely recommend this brush to any parent.
My hair is really knotty and I would brush my hair when I was straightening it so it would just be small sections at a time starting at the bottom so it didn't pull my hair out with the knots. With this brush I can do from my scalp and it really doesn't hurt!! It glides so easily and its done wonders with my 2 year old, she actually let's me brush her hair now. And the towels are great! It's so good to buy a product that actually does what it says!
At 32 I questioned ever actually coming across a hairbrush that would be a pleasant experience. But WoW! For the first time I actually enjoyed brushing my hair. I have thick curly hair that I only ever brush before washing so it can become quite matted, the ugly swan brushed through with little to no pulling or dragging on my hair, it was also quicker to get all the knots out. Truely thank you!!!
Love both the brushes and the unicorn towels! Revolutionised our hair washing and brushing - no more wet hair wetting clothes, no more brushing tantrums and it has cut blow-drying time by half as I leave the towel on for half and hour or so. Kids love it!
These brushes are truely scream -free as tried and tested by my 9, 6 & 4 year old with all very long hair. Usually it’s a nightmare brushing their hair but these brushes just glide through and add shine.