1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
Wow! It actually does stop the screaming, whinging and complaining from my twin girls while having their hair brushed! Was considering just getting their long hair cut short but not anymore, amazing brush, I have the Palm Flexi and I will be purchasing the Maxi one soon
Was sceptical What a surprise it really works
Love my ugly swan brushes.
My first brush lasted years
I have very fine, thinning hair and these have helped with less breakage particularly when wet. A lot better than usual brushes have been in the past.
The towels are a good size and soak up a lot of moisture from hair. so less drying time overall.