1. How much is postage?
Flat Rate Shipping within Australia $7.95
We are committed to keeping out costs as low as possible!
2. Do you ship overseas?
Yes we do, the shipping calculator works out costs as it is based on weight.
3. How do I track my order?
Once your order has been placed you will receive a tracking number to follow your delivery.
4. How long does it take from the time I order to the time I receive it?
We pride ourselves on getting your shipment out within 24 hours. Shipped to you via Australia Post so it is secure and easily tracked. Australia Post recommends allowing up to 7 business days anywhere in Australia.
1. What warranties do you offer?
Ugly Swan offers a 14 day money back guarantee, for you to be able to experience peaceful brushing. If you are not completely satisfied please return for a full refund. To enquire about a refund please email firstname.lastname@example.org Please note we don't refund postage and return postage will be at your expense.
2. Faulty Workmanship
We quality check all our products before packaging, however, occasionally a fault may occur. This would normally happen within the first two week. We do not accept product returns, due to change of mind, or after 14 days due to hygiene reasons. General wear and tear will not be covered under faulty workmanship
I absolutely love this brush, it's amazing when your hair is dry, but is magic when wet. It use to take me about 10 mins to brush my hair after washing it, as I have long hair but with the maxi it takes 2 mins and I'm losing less hair than I was before. My little girl also loves her mini brush it gets all the knots out without hurting her.
These brushes are incredible. I can brush my daughter’s long fine hair (wet or dry) without any crying. She actually looks forward to having her hair brushed now and calls them the magic brushes.
I also love them for my own fine hair and can finally brush out big knots in the back of my hair without being in pain and ripping out half my hair.
Love these brushes. I ordered the family pack because the heroine brush I already owned had snapped after a couple of years of excessive use. They are so great at detangling all types of hair and I just couldn’t bear living without the one that had snapped. The only slight issue I had with the family pack is that I didn’t realize the two smaller brushes had short handles. It would have been good if that was clearer in the picture as I would have much preferred the longer handled one. Nonetheless I still live them.
I brought this brush for my granddaughter and after only using it for 1 day her hair is shining, soft, and the brush certainly lives up to its name and the brush has stop some of her birdsnest she was getting daily. And she is happy to brush her hair herself .
I’m so impressed with my brush. I have the small version to my 4 year old niece. No more tears for her and she absolutely loves it. As I bought the Family pack, my cousin then took the 2nd small one for her 4yr old daughter- so it really is a Family Pack!
The large brush is so easy to use and makes brushing time quicker and less stressful.
Having 2 granddaughters with long hair they are Amazing
My granddaughters have very long thick curly hair and hated having their hair brushed. However, now they love brushing their own hair with these fantastic brushes. Their mother and I also have long thick hair and have been using the brushes I and cannot believe the difference they make. I am going to purchase another set. Thank you very much.
Love these brushes. My daughter first bought a brush sometime ago and loved it so much I bought a family pack this time. The pack contained 2 x small brushes for our handbags, 1 x large for myself and 1 x large one for our 2 dogs, yes you heard correct, so much gentler than their previous slicker brush.
My daughters hair if fine and long and is a nightmare to brush! I normally don’t even bother trying to brush the knots out unless she is in the shower with conditioner on...... but now every morning no matter how knotty it is she lets me brush it with the ugly swan brush! Oh and just quietly I love them on my hair too
Goes through my fine but thick knotty hair so easily with no pain at all. I have a 20cm painful scar and the brush does not hurt it at all. I wonder why I didn't buy one sooner. It would have saved many tears of pain and frustration. Thank you so much for the awesome and affordable brushes.
Best brush ever used, not a scream in ear shot from my daughter! And she can now brush her hair herself, confidently knowing the knots will be removed. We both love it
Has made brushing my curly-haired daughter's hair so much easier. No more tears, for her or me!
Amazingly quick delivery
The best brush ever for my daughters fine, knotty, tangled mess!! It leaves her hair so soft and smooth!
Bought them for Christmas presents everyone loves them. Thank you
Gave large brush as gift to friend who states that her grand daughter who has a sensitive scalp loves it, & two daughters have asked for your contact to buy more as they too think it is great.
gave a number to different family members and are all pleased including myself and my daughter
Worth every penny!
I don't dread asking my kids to brush their hair anymore.
Half of the time now, they have already brushed their hair before I've asked.
I have extremely fine knotty hair that resembles a birds nest every morning. I love the brushes especially the large one, it gets my knots out so easily in wet & dry hair & I have bought loads of detangle brushes & this is by far the best!!!!
This is the best brush ever!!
I have had long hair for over 20 years now and when I lived in Germany, I bought a special long hairbrush that did a good job. When I tried to buy it again, I could only get something similar and it was not that good. Over the years I have researched and tried various brushes. My daughter also has long hair and we go through weeks of her not brushing her hair and then me having to brush out a huge mat with screaming and tears.
When the brushes arrived, I could not resist trying one and kept the rest as Christmas gifts for my daughter and other friends. I brushed my hair in about a minute and then my daughters in less than five minutes with no screaming and tears. Now we both get our hair brushed so quickly in the morning that we have extra time to do fancy hair styles.... I still haven't told her she is getting her own for Christmas. She loves it and so do I. I would recommend it any day!
Great brushes, my 10 year old grand daughter loved it. Even the 6 year old grand daughter who struggles with hair brushing found it easy.
Love it so much
Do NOT PROCRASTINATE, BUY THESE BRUSHES (and no I do not get any kind of kick back)
Yes I am a mum and yes my daughter runs screaming at the sight of a brush or comb. When she was 4 years old I took drastic measures (with tears streaming down my face) had her nearly bum length hair cut into a pixie cut. I couldn't bear one more day of screaming.
Oh how I regret that haircut, how I wish I could have found these AMAZING brushes sooner.
Miss 6 now happily has her hair (which she is growing long again) brushed multiple times a day. The whinging now is her telling me that she is sick of me asking if I'm hurting her when I do her hair.